Ordering:  Your Filter Connection provides two convenient ways to order. Online or by phone.

Shipping:  We ship via FedEx Ground and UPS ground (our choice) which delivers to the 48 contiguous states in 5 to 7 business days. Packages to Alaska and Hawaii are sent via U.S. Postal service and take 9 to 12 business days .  For those of you who enter a P.O. Box we ship via U.S. Postal service.  Remember there is free shipping on standard filtrete size cases.  At this time we do not ship to international destinations.

Custom Orders:  Filtrete will custom make odd size filters, because of the odd sizes shipping is not free on custom orders.  Custom filters are only made in the Ultra Allergen line and once ordered, can not be returned, so please measure carefully. Once ordered it takes 4 to 6 weeks to complete your order.  click here for custom orders..

Filtrete Info:  We get a lot of questions about Filtrete filters.  We are able to answer the basic questions but for the real specific questions we always forward you to the Filtrete web site, click here to go there.

Damages and Returns:  If you have a problem with your order such as a wrong size or damage, please call us so we can arrange return of the merchandise. We will then exchange or replace those items.  Remember any filters opened can not be returned.

Auto Reorder:  Leave the hassle to us when it comes to remembering to change out your filters, we will send your order to you on a schedule that you choose.  So sit back and breath easy.  Auto Reorder

Customer Service:  Your Filter Connection has contracted an independent call center available 24 hours a day, 365 days a year to take orders or to communicate messages with the proper people.  If you have any questions or comment on this service please email us at sales@yourfilterconnection.com

About Us:  Your Filter Connection is wholly owned by K&K Worldwide LLC.  Our main office and warehouse is located in Pasadena, Maryland.