Returns and Damages:

Please inspect your order as soon as it arrives and contact us if your shipment is damaged. Filters that are unopened can be returned for a refund. Call us at 1-888-891-6317 or email us at sales@yourfilterconnection.com if you have any questions or problems.

About refunds and shipping:
Items may be returned within 30 days of shipment for a refund, less shipping and handling (note that outbound shipping costs on items that originally received free shipping will be charged at the time of the return). Items must be returned in new unopened re-sellable condition. You can ship the items back via your preferred method, although we recommend using a parcel service such a UPS ground or Fed Ex ground because of the ability to track the package and also its ability to insure your package against loss or damage. Please pack your return carefully. We cannot give a refund on items that have been damaged in transit back to our warehouses; we will hold the items for inspection by your carrier so that you can make a proper insurance claim. In some cases the shipping charges for an order do not reflect the actual shipping charges incurred to ship an order. Expect in some return situations for your return charges via your carrier to be more expensive than that charged by Your Filter Connection. Once an item is received and inspected, a refund will be issued to the same card originally used for the order. Returns are normally processed within 5 business days after we receive the item back. We do not offer exchanges. Please make a new order for the correct item you need and return the items not needed for credit.